QAA Order · Online Art Shop Château La Coste

What should I do if the work I ordered does not please me at reception?

You can exercise your right of withdrawal for 14 days after reception of your order.You must contact us within this time frame and arrange for the return of the artwork at your expense.

What should I do if I am missing an item during delivery?

You can contact us so that we can find a solution together.

What should I do if I made a mistake in my order?

We invite you to contact us as soon as possible so that we can cancel or modify your order.

How do I know if my order has been taken into account?

Once your order is validated and paid, you will receive a confirmation email with the billing and delivery details.

How can I track the shipment of my order?

If you have a user account, we usually put the tracking number and the carrier so you can track it. If you do not have a customer account, contact us.

How do I modify my order?

Once the order has been confirmed, you must contact us to be able to modify an order.

How do I cancel my order?

Once the order has been confirmed, you must contact us to be able to cancel your order.

How do I get the invoice for my order?

You should receive it automatically after your purchase, if this was not the case you can contact us by email or phone.